How to Check My Mpesa Statements

How to check your Mpesa statements is as easy as saying cheese. It's important for you to check your Mpesa statements now and then. Why? For one it's part of being on a successful financial literacy journey as you can review your expenses. It's also a good way to view if there's any fishy transactions that you may have not initiated. In this short guide, we are going to look at different methods that you can use to check and even download your statements.

The M-PESA Statement Service that allows M-PESA users to easily access their financial transaction history. Whether for personal financial tracking, reconciliation of records, or meeting requirements for financial institutions, this service provides a seamless and efficient way to obtain stamped M-PESA statements. Below is a comprehensive guide to the service, its benefits, and how you can use it.

Table of Contents

1. What Is the M-PESA Statement Service?.
2. Key Benefits of the M-PESA Statement Service.
3. How to Access the Service.
4. How to Access Your M-PESA Statements.
5. Via M-PESA App.
6. Via USSD (334#).
7. FAQs on M-PESA Statements.

• Can I Change My Email Address?
• What Periods Can I Query?
• How Can I Get Older Statements (More Than 2 Years)?
• How Long Does It Take to Receive My Statement?
• What if I Need a Court-Admissible Statement?

8. Accessing Statements for Deceased Relatives.

• Required Documents
• For Accessing Funds.

9. Need help?

What Is the M-PESA Statement Service?

The M-PESA Statement Service enables registered M-PESA customers to download or receive stamped transaction statements directly on their mobile devices. You can even send the statements to your email address for easy reference or sharing. The service eliminates the need to visit a physical Safaricom shop to request statements, making it convenient and time-saving.

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Key Benefits of the M-PESA Statement Service

1. Self-Registration: You can register for the service on your mobile device without assistance.
2. On-Demand Access: View or download your M-PESA statements anytime, anywhere.
3. Convenience for Reconciliation: No need to visit Safaricom shops for reconciliation; everything is accessible at your fingertips.
4. Financial Accessibility: Stamped M-PESA statements can be used to meet requirements for loan applications, mortgages, or other financial facilities, depending on the requesting institution.

How to Access the Service

Cost of the Service

The service is completely free for all M-PESA customers.

How to Access Your M-PESA Statements

You can retrieve your statements through the M-PESA App or by dialing USSD *334#.

Steps for Each Option:

Via M-PESA App

1. Download and install the M-PESA App from the Play Store (Android) or App Store (iPhone).
2. Log in using your M-PESA PIN or biometrics.
3. On the home page, navigate to M-PESA Statements and tap See All.
4. Select the desired month to view.
5. Tap Export Statements and set the date range.
6. Tap Generate Statement to download the statement to your phone.

Via USSD (334#)

1. Dial *334#.
2. Select My Account from the menu.
3. Choose M-PESA Statement and then Request Statement.
4. Select the type of statement you want (e.g., Last 1 month, Last 3 months, etc.).
5. Enter the recipient’s email address and confirm it.
6. Enter your M-PESA PIN.
7. You’ll receive a notification SMS with a code to access the statement.

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FAQs on M-PESA Statements

1. Can I Change My Email Address?

No, but you can enter a new email address each time you request an M-PESA statement.

2. What Periods Can I Query?

You can request statements for:

• Last 1 month
• Last 3 months
• Last 6 months
• Last 12 months
• Last 2 years
• Specific periods within the above range

3. How Can I Get Older Statements (More Than 2 Years)?

For statements older than 2 years, visit your nearest Safaricom shop for assistance.

4. How Long Does It Take to Receive My Statement?

Once you make a successful request, you’ll receive your statement within 5 minutes.

5. What if I Need a Court-Admissible Statement?

If your statement contains a disclaimer indicating it cannot be used in court, visit the nearest Safaricom shop and inform them you need a court-admissible statement. For civil matters, you'll need to fill out a Civil Disputes Statement Request Form, provide your ID, and explain the purpose of use.

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Accessing Statements for Deceased Relatives

If you need an M-PESA statement for a deceased relative’s account, here’s what you’ll need to do:

Required Documents

1. Your original ID.
2. A certified copy of the deceased’s death certificate (burial permits are not accepted).
3. An affidavit indicating your relationship to the deceased.
4. A letter from the local county administration or chief in the deceased’s area of residence.
5. A written request using the M-PESA Next of Kin Statement Claim Form.

For Accessing Funds

• For balances below KES 30,000: Provide the documents listed above and nominate an M-PESA registered number to transfer funds. Processing takes up to 72 hours.
• For balances above KES 30,000: You’ll additionally need a Grant of Probate or Grant of Letters of Administration Intestate, or a letter from the public trustee exempting Safaricom from liability.

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Need help?

For further assistance, you can:

• Call: 100 or 200.
• Social Media:
  • Twitter: @Safaricom_Care
  • Facebook: @SafaricomPLC
• Email: customercare@safaricom.co.ke
• Visit: Any Safaricom shop near you.

Stay ahead of your financial game today by checking your Mpesa statements in any of the above methods!

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